STANDARD WARRANTY FOR PROPELLOR LIGHTING FIXTURES
All Propellor Studio lighting products are warranted for the period of 1 year, as specified, from the date of purchase against defects in material and workmanship. The determination of whether the product is defective shall be made by Propellor Studio.
** Wood and bamboo are the products of nature. We strive to bring out the natural beauty and character of these materials. This makes each piece of our lighting exceptional and one-of-a-kind. Organic markings such as wood grain and small knots and cracks in wood are not viewed as flaws, on the contrary, they are true indications of genuine authenticity and nature's "beauty marks" which make each piece unique. Most wood types will fade or darken to some extent given exposure to UV light, this is normal. These variations are not considered to be manufacturer's defects. If you have found a manufacture’s defect, please notify us immediately for service. We will ask you to email us pictures of the issue and a clear description of the issue. Upon accepting a valid claim, we will, at our discretion, repair or replace the part under warranty at no cost to you. We may ask you to do the related assembly (if necessary) of the replacement part, for which we will give clear instructions.**
** Elements such as copper and brass can react with elements in the atmosphere including sulfur bearing compounds and oxygen. The reaction of the deposits with these elements is a thermodynamic fact that can not be altered. These reactions can cause issues such as surface staining or discoloration and tarnishing. The environment in which the parts are displayed can have a large impact on the reactions and timeframe in which the reactions can occur. In cases where a protective coating has been applied, depending on the level of use and U.V. exposure, surface finish should last 5 to 10 years for metals exposed to exterior conditions, and longer for interior only use. **
This limited warranty shall only apply if the Propellor Studio lighting product has been installed and operated (i) in compliance with the specifications and guidelines set forth herein, on the product label and packaging, and on the Propellor Studio website, (ii) in accordance with the National Electric Code (NEC), the Standards for Safety of Underwriters' Laboratory, Inc. (UL), the Standards for the American National Standards Association (ANSI), or in Canada, with the standards of the Canadian Standards Association (CSA), and (iii) in lighting equipment designed and approved for the application and in environmental conditions within the normal specified operating range of the product.
This limited warranty does not apply to loss or damage to the product caused by: negligence; abuse; misuse; mishandling; improper installation, storage, or maintenance; damage due to fire or force majeure; vandalism; civil disturbances; power surges; improper power supply; electrical current fluctuations; corrosive environment installations; induced vibration; harmonic oscillation or resonance associated with the movement of air currents around the product; animal or insect activity; alteration; accident; failure to follow installation, operating, maintenance or environmental instructions.
Propellor Studio does not warrant power supplies or lamps and other third party devices that are not manufactured by Propellor Studio, which are covered by the applicable third party manufacturer warranty (if any). Such third party manufacturer shall be solely responsible for the costs related to any claims associated with any such devices. The warranty terms contained herein shall be the sole and exclusive remedy of the purchaser of Propellor Studio products and state Propellor Studio's entire liability and obligation to such purchaser. NO WARRANTY OF FITNESS FOR ANY SPECIFIC OR PARTICULAR PURPOSE IS MADE OR IS TO BE IMPLIED. NO OTHER WARRANTIES APPLY. If the product is defective, this product will be repaired or replaced, at Propellor Studio's option. This warranty is expressly limited to the repair or replacement of the product. This warranty gives the customer specific legal rights, which vary from state to state and province to province. No distributor, salesperson, dealer, retailer or other representative has the authority to change or modify this warranty, whether orally or in writing, in any respect. WARRANTY IS VOID IF PRODUCT IS NOT USED FOR THE PURPOSE FOR WHICH THIS PRODUCT IS DESIGNED.